Refund policy

RETURN AND REFUND POLICY

Last updated: August 4, 2026

At Avorafly, we want you to be satisfied with your purchase. Eligible products may be returned within 30 days after delivery.

RETURN ELIGIBILITY

To qualify for a return, the product must be unused, undamaged, and returned in its original condition and packaging.

All protective films, labels, accessories, keys, locks, straps, covers, manuals, and other components originally supplied with the product must be included. Proof of purchase is required.

To request a return, contact us at agorafly@proton.me before sending the product. If your return is approved, we will provide return instructions and the appropriate return address.

Do not return a product to the sender address shown on the original package. Products returned without prior authorization may not be accepted.

CHANGE-OF-MIND RETURNS

If you return a product because of a change of mind, personal preference, or an incorrect size or color selection, you are responsible for the return shipping costs.

Original shipping charges, if any, are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order upon delivery.

If a product is damaged, defective, or different from what you ordered, contact us promptly and provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs or videos of the product;

  • Photographs of the shipping packaging and label.

If the issue is confirmed, Avorafly will offer an appropriate solution, such as a replacement or refund, at no additional cost to you.

If the shipping box appears severely damaged, please photograph it before opening the package.

NON-RETURNABLE PRODUCTS

We cannot accept returns for:

  • Products showing signs of travel, wear, misuse, alteration, or damage caused after delivery;

  • Products missing accessories, components, labels, or original packaging;

  • Gift cards;

  • Personalized or custom-made products, if offered;

  • Products returned more than 30 days after delivery.

EXCHANGES

The fastest way to obtain a different product, size, or color is to request a return and place a new order after the return has been approved.

REFUNDS

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at agorafly@proton.me.

ORDER CANCELLATIONS

Contact us as soon as possible if you wish to cancel an order.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already shipped, you may request a return after delivery in accordance with this policy.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

CONTACT

Avorafly
Email: agorafly@proton.me
Phone: +1 469 405 4178
Website: https://avorafly.com

Avorafly is a brand operated by HOAQINL. Full legal information is available in our Legal Notice.